​​​​​​​​​​American Home Realty Group 

IMPORTANT POLICIES

 Security Deposits: May not be used for payment of last months’ rent and will be returned after vacating minus any damage/cleaning or repairs needed.

 Rental Agreement:  Early termination must be approved by the Property Manager and will be renewed at the end with an inspection and possible rent increase.

 Vehicle Parking:  Parking is allowed only in designated areas and only for operational vehicles.  Parking on the grass is NOT allowed.

 Guests:  Any guest(s) staying longer than 7 days must have approval by the Property Manager. More details can be found in the rental agreement.

 Pet(s):  Must have a pet addendum and pay a non-refundable pet fee.  Depending on breed and size there could be an additional pet deposit.  Certain breeds of dogs will not be allowed.

 Keys:  Lost keys or lockout during office hours will be a charge of $50 for a duplicate set.  After office hours there is a minimum of $100 for a locksmith and the office must be given a set of the new keys.

 Noise:  All laws pertaining to noise apply to all tenants.

 Insurance:  Tenants are advised to obtain renters’ insurance to cover their personal belongings, i.e. furniture, clothing etc. as the owners’ policy does not cover you.


 MAINTENANCE

Routine Maintenance:  Routine maintenance includes but is not limited to the following:

*Cleaning or replacement of A/C filters on a monthly basis.  Dust accumulates at the furnace vents so use a small brush to clean which will make it operate more efficiently.  Repairs due to failure on your part will be charged to the tenant.

*Replacement of batteries in smoke detectors

*Cleaning of ceiling fans

*Replacing light bulbs inside and outside

*Sliding door tracks need to be swept or vacuumed on a regular basis to avoid accumulate of dirt and debris

Septic Care:

*On a monthly basis use a septic tank additive, i.e. Rid X

*Do not throw paper towels, facial tissues, disposable diapers, cooking fats or any type of non-decomposable products.

*Do not use household chemicals and throw in the toilet.

 Outside Maintenance:

*Unless otherwise noted the tenant is responsible for maintaining the lawn, shrubs and any flower beds. This includes mowing, trimming driveways, sidewalks and bushes.

 Appliance and Fixture Maintenance:

*Garbage Disposals – always run water while the disposal is in operation. Disposals are NOT designed to grind the following foods – banana peels, artichoke leaves, celery stalks, coffee grinds, bones, potato peels and flower stalks or any paper, plastic and especially no grease should ever be put down the disposal.  IF the unit gets jammed then attempt to restart using the reset button located on the unit.

*Sinks - Avoid letting food, grease and hair go down the drain.  Recommend drain cleaning using the following: 1 cup salt, 1 cup baking soda and 1 cup vinegar followed by 8 cups of boiling water.  This should be done on a monthly basis.

*Refrigerator – Keep the coils at the back or bottom clean.  If the refrigerator has a filter it is the tenants responsibility to replace as needed.

*Stove/Microwave – Become familiar with operating these appliances.  If the stove is a continuous cleaning oven NEVER use oven cleaners just wipe down with soap and water.

*Toilets – NEVER flush “Flushable” wipes even though it says you can do it it will clog any toilet and never flush anything other than toilet paper.  If a toilet becomes clogged and requires a plumber and it is discovered that the clog was due to improper items being flushed then the cost will be borne by the TENANT.

*Tubs/Showers - Use only recommended products for cleaning and never use any abrasive cleaners on fiberglass surrounds as it will cause permanent scratches to the surface.  Take care that water does not get on the floor surrounding the tub/shower as it will seep through the grout causing damage to the flooring.

*Marble/Granite Counters – Use only warm water and a sponge with a dishwashing liquid to clean – never use any acidic or abrasive product.

*Mini-Blinds -  Wipe down with mild soap and water – do not soak them.

Fireplace(s) -  Only burn hardwoods to minimize the buildup of creosote.  Be sure the damper is opened before lighting a fire and always have a screen in place to avoid burns to the flooring.

 Hardwood/Laminate Flooring – Kitchen area should be cleaned every 3 months with a small amount of vinegar and water. On a regular basis use a damp mop only.  Other areas should just be swept and dusted regularly.

 
Maintenance Requests:

*Must be in writing (unless emergency) and submitted either by email, in person or by mail.

*Be specific and if and report the problem as soon as it happens….don’t wait until the end of the week.

*When requesting a repair keep in mind that the maintenance department schedule is Monday through Friday from 9:00 AM to 4:00 PM.

*Be sure that any pets are properly secured before allowing a repair person in the house.

 EMERGENCIES: Will be defined as an issue that is dangerous or hazardous and if not addressed immediately could or would cause damage to the property or to you or your family such as flooding or no heat in the winter.

If the emergency is water related close the shut off valve or the main valve to stop any further damage.

IN CASE OF FIRE OR MEDICAL EMERGENCY CALL 911.

A NON-EMERGENCY would be drain stoppage, non-working air conditioning, toilet running or non-working faucet and will be taken care of the next business day.

 ITEMS THAT NEED WRITTEN APPROVAL FIRST:

 *Painting, wallpapering or picture hanging

*Installing a waterbed and will require “flotation” insurance with a loss payable clause to landlord

*Affixing a satellite dish

*Any type pool or trampoline

*Signage of any type on outside of property


 TENANT END OF LEASE:

We require a 30 DAY WRITTEN NOTICE and appreciate even more notice to make sure we have time to make the preparations to get your home back on the market and find a renter. At 30 days out from the end of the lease, we will put the home back on the market and will be showing the property to prospective new tenants. If you want to opt out of this, you will be required to pay an additional month of rent.

We do expect you to allow licensed realtors or representatives from American Home realty Group to show the property during that 30 day period.

 
 CHECKLIST BEFORE VACATING:

Per your lease you must give either 30 or 60 day written notice of vacating to American Home Realty Group and must be signed by all tenants.

Prior to your move the following cleaning must be done in order to insure receiving the security deposit:

*Refrigerator – Make sure the refrigerator is completely washed inside and out and all food has been removed.

*Stove – Clean oven, replace oven light if burned out, replace burner pans if necessary and clean top of stove.

*Dishwasher – Clean inside and out

*Disposal – Make sure that there is no food left in it

*Cabinets and drawers – Wash down cabinet doors and inside of drawers

*Baths – clean toilets, tub(s) and shower(s) and floors.  Replace burned out light bulbs

*Bedrooms – Sweep or vacuum floors/carpets. Wash baseboards and window sills

* Living room - Wash window sills and baseboards, vacuum carpet/floors

*Other rooms – Clean as above

Miscellaneous:

*Replace A/C filter

 *Clean inside and outside of front and back doors and sliders including the tracks

*Replace any burned out light bulbs

*Sweep out garage

*HAUL AWAY ALL TRASH – DO NOT LEAVE IT CURBSIDE!!

 UPON VACATING – Keys are to be returned to the office on the last day of the month by Noon 12:00 PM.

 


The Property Manager will do the final walk-through and make the determination of the amount to be refunded in accordance with the conditions as set forth in the Lease Agreement.

 

PAYING RENT

 
When is rent due:

  • Rent is due on the lst of each month and is considered late at Noon (12:00 PM) on the 5th.  Please note this timeline includes weekends and holidays.


How to Pay Pent:

  • Rent can be paid by check, money order or cashier’s check payable to AMERICAN HOME REALTY GROUP. Please NO cash. Rent can also be paid online with VISA or MASTERCARD at www.americanhomerealtygroup.com. Please note a 3% convenience fee will be added.
  • Rent can be paid by mail, but it must be physically received in the office by Noon (12:00 PM) on the 5th. Please address mail to 275 S. C. R. Beall Blvd Suite 214 Debary, FL 32713.
  • Rent can be paid in person during normal business hours or after hours by placing your rent in the Black Box in the parking lot on the left side of the   mail boxes. Be sure the envelope is properly labeled with your address.


Important Notes
:

  • Name and property address should be on the check or money order to ensure that you are properly credited with rental payment.
  • Review your check or money and ensure it has the names of payer and payee.
  • Leaving cash or an incomplete check or money order on the premises is not the managements company’s responsibility.
  • Office Hours Monday – Friday 9:00 AM to 4:00 PM.
  • If a rent check is returned for insufficient funds (NSF), all charges including NSF, late and posting fees will be charged to you. AND ALL FUTURE PAYMENTS WILL HAVE TO BE BY MONEY ORDER OR CASHIERS CHECK.

 

 

 

TENANT REFERENCE MANUAL

WELCOME LETTER



Dear Tenant,

As your property management team we would like to welcome you into your home.  The purpose of this handbook is to assist you with caring for your home and also will answer the most common questions you will have while working with a property management company.

Please take a moment to take a look through this packet, it will give you all the basic information you will need to get started and settled into your new home.  If after looking through it you still have some questions, feel free to call our offices or come in and someone will be happy to answer any questions you might have and help you in any way we can.

American Home Realty Group is committed to proving friendly and helpful service to all of our owners and tenants.  Our team members play specific roles to best service your needs.  Any time you have a question of something you would like to discuss, someone from our team will always be willing to help.

We look forward to working with you.

 
Sincerely,

 

Carol A. Winslow
Owner / Broker

We make real estate real!